How Should We Talk to You?

A couple weeks ago, I went to post something here and found the chilling white screen of death – no blog, no admin dashboard, just the sound of wind whistling through the PHP. Many thanks to Steven D. and David H. at Dreamhost for helping me resurrect the site. The crash wasn’t their fault (it was the tragic final act of an aging WordPress theme), but the always terrific Dreamhost crew came to the rescue anyway.

Making a help request, I noticed a nice bit of explaining:

With the range of expertise among their customers, I bet over-explaining (starting off too rudimentary) would be just as big a risk as under-explaining. What a clever solution.

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